PHILLIPS HEALTHCARE ADVOCATE | 413.584.0535 |

Services

My Goal: Nothing Should Stand Between You and the Best Possible Care

I facilitate, strengthen, and improve the quality of communication between you and your healthcare team. By initiating an open and trusting exchange, you can more comfortably discuss sensitive issues; relieve your worry; increase your understanding of your diagnosis, treatment options, and prognosis; and take a more active role in your care. Studies have shown that honest discussion between you and your providers may even improve your treatment outcomes.

People go to hospitals to get well; unfortunately, being hospitalized can also be risky. I will monitor your scheduled procedures and medications, engage with medical providers who visit your bedside, and observe and inquire about safety measures being used to prevent errors, infections, falls, and other potential impediments to your recovery.

If you’ve lost confidence in your providers of if your current physician is ill-suited to meet your needs and treatment goals, I can help you find a better match and transfer your care. This includes helping you access a team of providers with the expertise and experience you seek for your health and peace of mind.

An advance care directive is a legal document that allows you to specify the type of care you wish to receive if you should no longer be able to make decisions for yourself due to illness or incapacity. A living will is another name for an advance care directive.

Without this critical document in place, you may miss the opportunity to think through all the quality-of-life issues that matter most to you. I can help you prepare this form before you may need it. Completing this form will allow you to take control over the care you receive and indicate the care you do not want to receive if the time comes when you are unable to specify your wishes.

Whether you’re across town or across the country, I understand that managing a loved one’s care extends far beyond meeting their physical needs. I can help family caregivers persuade a loved one to seek treatment, locate a well-respected provider in an unfamiliar city, and oversee care from a distance. My experience mediating challenging family dynamics can improve communication that has become stuck, especially when old conflicts are magnified by your loved one’s illness.

Privacy and self-determination are central to your rights as a patient. Perhaps you’re concerned about accessing and correcting your medical records; or consenting to, refusing, or terminating treatment. As your health advocate, I can teach you how to utilize state and federal protections that safeguard your rights to maximum benefit.

There are always options and abundant resources to improve you or your loved one’s quality of life, even if you have a chronic or acute illness. I can introduce you to cutting-edge organizations, arrange free or low-cost second opinions, conduct research on novel therapies, identify cost-saving strategies.

In order for you or an elder family member to remain at home, I can find, support and coordinate resources as well as monitor home care services. I can help and support adult children with aging parents and act as a liaison for adult children who live out of town. I will be a guide to you and your family as you journey through the difficult transitions of care and provide recommendations for long-term care and hospice (end of life care), as needed. Finally and most importantly, I can provide stress management skills for the Aging Well Process.