PHILLIPS HEALTHCARE ADVOCATE | 413.584.0535 |

Common Questions

COMMON QUESTIONS AND ANSWERS

An independent healthcare advocate is a professional who helps people navigate through the healthcare system. An advocate ensures that the client remains at the center of the treatment process: informed, empowered, and exercising self-determination. I represent only my clients, not their physicians, hospitals, or other institutions. I work with you and your healthcare providers to achieve the best possible outcomes, according to your needs, goals, and values.

The excellent Johns Hopkins article The Power of a Health Care Advocate can help explain more about health care advocacy.

I am a collaborator who works closely to advise, educate, and provide support to you, your loved ones, and other members of your healthcare and life-planning team, which includes you, your family and/or friends, physicians, attorneys, financial planner and trustee.

I will meet with you where you are most comfortable—your home, office, hospital, nursing home, assisted living facility, doctor’s office, or other place of your choice. If you prefer and you do not want me to travel to you, we can meet via telephone or videoconference using FaceTime or Skype.

No. However, I will guide and support you in making informed decisions based on your and/or your loved ones’ wishes, needs, goals, and values.

After your no-obligation consultation to determine if my services are a good fit for your needs, I bill on an hourly basis. I charge the market rate for similar services in the geographic area.